According to reports, many consumers have reported having had a fight with the furniture warranty. Some netizens posted that the warranty period on the contract when they bought furniture was 3 years, and the manufacturer promised to be free of charge during the warranty period. However, when there is a problem, the manufacturer first pushes that the non-quality problem is not free of warranty, and then the free warranty is only for the furniture sheet itself, excluding parts and parts, and refuses free maintenance.
In the issue of furniture warranty, the business has different opinions, the warranty period is 1 year, 3 years or 5 years, and more promises "a few years warranty, lifetime maintenance", but rarely voluntarily inform the premise and restrictions of the free warranty. Some consumers believe that the warranty for 1 to 3 years is the lack of integrity of the business, furniture generally have to use the last four or five years to have problems, this time still have consumers to save their own money.
Not only the warranty content is limited, but also the identification of quality problems. After the furniture problems, the merchant sent people to check, the result is that the business has the final say. The cost of the quality inspection agency is not cheap. If the identification result is not a quality problem, the cost will be paid out by the consumer. If the money is not saved, the problem will not be solved.
In fact, the merchant's after-sales service has warranty terms, but due to the difference in warranty terms, or some non-standard merchants deliberately set up "traps", when problems arise, it is difficult for consumers to defend their rights.
Zhu Changling, chairman of the China Furniture Association, said that there is no uniform warranty on furniture and building materials in the country. However, consumers who purchase furniture in Beijing can enjoy the furniture according to the "Responsibility Regulations for the Repair, Replacement and Return of Furniture Products in Beijing". Package" service. The "Regulations" point out that: within 90 days from the date of delivery, serious quality problems occur, consumers can choose to return, exchange or repair; products within 180 days from the date of delivery, serious quality problems occur, you can choose to exchange Or repair. At the same time, Zhu Changling told reporters that the industry generally stipulates that the warranty period is one year, and some companies extend the period to three to five years.
Ma Juni furniture representative Wang Meng said that in the general one-year warranty period, the merchant will provide a free warranty for the entire furniture including parts, which is customary. Some companies have extended the warranty period and made corresponding changes to the contents of the warranty. Because the national or local industrial and commercial departments do not have corresponding management regulations, many businesses promise that the full warranty is often verbal and not reflected in the contract.
The quality problems of furniture products, the product itself, improper installation or improper use are difficult to define, and it is difficult to realize the consumer's after-sales rights protection. Wang Meng said that during the warranty period, if there is a problem with the quality of the product, it can be repaired or adjusted free of charge; however, if the cracking, lifting, damage, etc. need to be exchanged due to improper use, the corresponding maintenance and material costs are required. Consumers solve it themselves.
Zhang Dezhi, deputy director of the Consumer Guidance Department of the China Consumers Association, said in an interview that the furniture was unclear and did not provide a product manual. When the product had quality problems, it promised that it could not be honored. When consumers faced irregular furniture manufacturers, It is also difficult to solve through normal after-sales service
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