In actual consumption, some merchants use the DM order, the oral introduction of sales personnel and other propaganda methods, the “solid wood veneer furniture†as “solid wood furnitureâ€, or the “solid wood furniture†and “all solid wood furnitureâ€. What's more, the concept of confusing wood furniture and solid wood furniture, the comprehensive wood furniture, wood-based panel furniture posing as solid wood furniture sales, seriously infringed the legitimate rights and interests of consumers.
Provincial Industry and Commerce Bureau 12315 Consumer Complaint Reporting Command Center recently reminded consumers that when buying solid wood furniture, we must pay attention to: First, check the legal and valid documents such as the business license of the operator, and choose a large-scale, good reputation store; Second, when purchasing furniture, you must ask the operator for the "Instructions for the Use of Furniture Products", which mainly refers to the main original and auxiliary materials names and use parts; the control indicators of harmful substances. Third, we must save the purchase of the bill, if the merchant claims to be all solid wood furniture, try to let it indicate on the bill or issue relevant certificates, this is the key evidence for future rights protection. 4. When receiving the goods, check whether the goods are purchased by yourself according to the "Instructions for the Use of Furniture Products" and keep the "Instructions for the Use of Furniture Products".
The 12315 Consumer Complaint Reporting Command Center also requires the operator to fulfill the obligation of notification. The products and products sold shall conform to the national standards and shall include at least the following contents: product name, specification and model; main material name, implementation standard number; inspection certificate , production date; Chinese producer name and address.
If consumers encounter an incident that infringes on their legitimate rights and interests, they should promptly report to the Consumer Council, the Industrial and Commercial Bureau and other departments, and submit to the Arbitration Commission for arbitration or prosecution to the court to safeguard their legitimate rights and interests.
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